Privacy Policy

Clinithink Limited (the “Company,” “we,” or “us”) understands the importance of maintaining the confidentiality and security of your information and seeks to secure your privacy during your visit to our websites that include, but are not limited to, www.clinithink.com, developer.clinithink.com and https://trial.clinithink.com (collectively, our “Websites”). This privacy policy (“Privacy Policy”) outlines our practices for collection, use, and disclosure of your information that you provide to us and when you use our Websites. By using our Websites’, software, products and services, you consent to the procedures and practices discussed in this Privacy Policy. We may, from time to time, change this Privacy Policy, so please check it regularly for any changes or updates. The most recent version of this Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. If you have any questions regarding this Privacy Policy, then you may contact us at privacy@clinithink.com.

Collection of Your Personal Information

Throughout this Privacy Policy, we use several specialized terms. When we use the term “Personal Information” in this Privacy Policy, we mean information that is specific to you as an individual, like your name, postal address, e-mail address, or telephone number. We use the term “aggregate” when we combine information from various persons or users. Information is said to be “anonymized” if it does not identify individual persons or entities, or associate a particular person or entity with such information. When generally referring to “your information”, that includes both Personal Information and anonymized information.

We collect your information to give you convenient access to our Websites’ features, to verify your identity in our interactions with you, to personalize your experience on the Websites, and for customer service purposes. Your information also helps us keep you posted on status updates, reminders, and offers that may interest you. You may request a copy of the Personal Information that we currently hold about you by sending a detailed email to privacy@clinithink.com with details required for us to consider and respond to your request.

If you use the Websites to transform clinical narrative (“NL Medical Data”), then we may use, copy and/or modify any NL Medical Data to support product improvement and utilization analysis.

Our Use of Cookies

We gather technical information about your interaction with our Websites (such as IP addresses, web browser type, internet service provider, referring or exit pages, operating system, and date and time stamps) automatically and store it in our logs. We use “cookies” – small files that are stored on your computer that allow our Websites to identify your browser, session, and customized preferences from one visit to the next. You may configure your web browser to accept or decline cookies from our Websites. However, if you choose to decline cookies, you may not be able to login to use certain features of our Websites. We also will not be able to customize your experience or deliver certain interactive services and features to you. We use cookies and technical information:

  • to provide you with a more customized experience on our Websites and provide you greater convenience each time you interact with us,
  • to help us understand which parts of our Websites are the most popular and how much time our users spend in each,
  • to measure the effectiveness of our customer communications and the searches performed on our Websites,
  • to administer our Websites,
  • to study traffic patterns and trends on our Websites, and

to study aggregate demographic information about our users as a whole. We use cookies to enable CLiX NOTES, to operate efficiently without the need for you to re-enter your access credentials with every interaction. These cookies are used only during the individual session and are not stored permanently.

The cookies we use are as follows:

  • Session – Encrypted cookie used by our platform, cleared on closing session / logging out
  • Site – Encrypted cookie used for authentication, cleared on closing session / logging out
  • ProfileID – Language preference used for CLiX NOTES.  Persists across sessions until the user manually logs out
  • ApiKey – Required for authentication of web service calls.  Persists across sessions until the user manually logs out

Our Use of Your Information

Unless we say otherwise when collecting such information, we will use any Personal Information that you provide to us in accordance with the terms of this Privacy Policy. We will collect, use, and store your Personal Information only to the extent reasonably necessary, and for the purposes we describe to you in this Agreement or elsewhere on our Websites.

Except as set forth in this Privacy Policy, we will not use, disclose, or transfer your information unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us, (3) it is necessary in order to provide our products or services to you (and contacting you when necessary), (4) we are sending you other information that may be useful to you, (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary to protect the confidentiality or security of your records, (7) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of the Company or the merger of the Company into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which the Company is not the survivor, (8) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution, (9) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity; (10) it is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors; or (11) it is otherwise necessary for us to disclose it as required or permitted by law.

We may combine information we collect about you from our Websites with information we obtain about you from other sources, including aggregate data from third parties. We may also aggregate personal and other information about you or NL Medical Data that you submit to our Websites with information about and NL Medical Data from our other customers. We may also employ third party service providers to place and administer such cookies and web beacons on our Websites. Such third parties may also collect your anonymized information and perform website analytics as described in this Privacy Policy. We may reproduce work product created by such third parties based upon web analytics data or other similar data collected from visitors to our Websites in order to facilitate the serving of data or content in connection with providing you with more relevant content. You agree to such use and agree that we will retain complete ownership and control over any aggregated data that we compile or acquire.

Sometimes we hire other companies to provide products and services to you on our behalf, such as processing transactions, hosting websites, conducting customer surveys, and providing customer service. We may share some of your Personal Information with companies we hire to provide products and services to you on our behalf in order to enable them to perform such work. These companies are prohibited from using your Personal Information for any other purpose and are required to maintain its confidentiality.

Opting Out

We may use anonymized information to provide more relevant advertising and content to you. If you’d like to stop our Websites from collecting certain types of information that could be used to provide you with more tailored online ads and messages, please provide us with your contact information. If you delete your cookies, install a new browser or use a different computer, you will need to send us a new opt out request.

Revising Your Information

If you use our products, services, or Websites, then you have voluntarily consented to our practices and procedures regarding your information as described in this Privacy Policy, our Websites’ Terms of Use, and other written documentation that may be provided to you regarding our products, services, or Websites. If you do not want us to use your information as described herein, or would either like to modify your information, or remove your information from our databases for marketing purposes. Without the use of your information, however, we may not be able to provide you the products, services, or information you request. We will promptly comply with your information revision requests, but may retain copies of such information as necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into with us, and as otherwise reasonably necessary for our business purposes.

Security

We employ and maintain technology and security measures designed to protect your information. When you submit sensitive information on our Websites, that information is subject to a variety of protections, including firewalls and password-protected features for certain website options. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.

Third Party Websites

You may have the option to enter third party websites through our Websites, or you may have the option to enter our Websites from another third party website. Since we cannot be assured that such third party websites follow our privacy policies, we encourage you to ask questions and review the privacy policies of these third parties. We have no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that may be mentioned or offered in such websites, and are not responsible for the content or privacy practices of such websites.

Promotional E-mails

We may send you e-mails with promotional offers only if you opt-in to receiving such e-mails. If you would no longer like to receive e-mailed special event information, sales notifications or other messages from us, please provide us with your contact information or follow the “Unsubscribe” instructions on such e-mails. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Visiting our Websites from Outside of the United States

If you are visiting our Websites from outside of the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Websites, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

“Do Not Track” Signals

We shall treat your Personal Information in accordance with this Privacy Policy, whatever your Do Not Track setting chosen during your use of our Websites. We may give you choices regarding whether to allow cookies, turn off tailored advertising, share information with third parties, or receive promotional offers.  You may exercise these choices as described in the Privacy Policy and on our Websites.

This Privacy Policy was last updated on April 16, 2015.